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Gold Support
Gold Support
Gold Support is our highest level support pack, which offers
enhanced support over and above your Autodesk Subscription Contract.
Autodesk Software Subscription includes: *
- Software upgrades
- Enhancements
- Service packs and hot fixes
Gold Package includes:
- Telephone Helpdesk Support
- Telephone Helpdesk Installation
- On-line access to the Trionics Call Logging Support System **
- Remote Interactive Support via GoToMeeting
- Response within 1 Hour ***
- Invite to Trionics Annual User Conference
- Monthly Technical Bulletin
- Free invite to Inventor surgeries
- Free attendance to new release workshops ****
- 20% reduced rate for on-site support issue resolution
- On-site installation of new release or FOC installation bootcamp
- 25% discount for scheduled training
- 50% discount for update training
- 10% reduced rate for other consultancy
* Additional cost item
** Via unique user name and password
*** Training Credit if response time is exceeded
**** Lead User + 1