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Data Management Support
Data Management Support is for those customers using the Autodesk Data Management suite of software, this offers enhanced support over and above your Autodesk Subscription Contract.
Autodesk Software Subscription includes: *
- Software upgrades
- Enhancements
- Service packs and hot fixes
Data Management Package includes:
- Telephone Helpdesk Support
- Telephone Helpdesk Installation
- On-line access to the Trionics Call Logging Support System **
- Remote Interactive Support via GoToMeeting
- Response within 1 Hour ***
- 6 monthly maintenance visits
- Monthly Technical Bulletin
- Free invite to Data Management surgeries
- Free attendance to new release workshops ****
- 20% reduced rate for on-site support issue resolution
- On-site installation of new release or FOC installation bootcamp
- 25% discount for scheduled training
- 50% discount for update training
- 10% reduced rate for other consultancy
* Additional cost item
** Via unique user name and password
*** Training Credit if response time is exceeded
**** Data Management Administrator